Refund and Returns Policy

Last updated August 16, 2026

You have 30 days from delivery to start a return on an unused item in its original packaging. Faulty or damaged goods are our problem to fix, not yours to pay for.

How to return something

1. Email us within 30 daysWrite to [email protected] with your order number and which item you are returning. There is no form to print.
2. We issue a return authorisation within 2 business daysIt contains the return address and a reference to write on the parcel. Please do not send anything back before you have it — unannounced parcels are hard to match to an order.
3. Send the item backUse a tracked service. Return postage is yours on a change of mind and ours when the item is faulty, damaged or not what you ordered.
4. Refund within 5-7 business daysOnce the item arrives and is checked, the refund goes back to the original payment method. Your bank may take a few days more to show it.

What can be returned

Exchanges

We do not process exchanges as a single transaction. Return the original for a refund and place a new order for the replacement — it is faster than holding one item against another, and it means you are never waiting on stock you cannot see.

Refunds we cannot issue

Where a parcel is confirmed delivered by the carrier to the address you gave and is then taken from that address, we can open a carrier claim with you but cannot refund the order ourselves. Where an item has been used and is not faulty, we will return it to you rather than refund it.