Cancellation Policy

Last updated August 16, 2026

An order can be cancelled at no cost right up to the moment it is handed to the carrier. After that it becomes a return.

The window

• Before handling startsFull cancellation, no charge. Email [email protected] with your order number; the sooner the better, because handling begins in 1 business day.
• While the order is being packedWe will stop it if we can reach the bench in time. If we cannot, we will tell you straight away rather than let you assume it worked.
• After the carrier collects itThe order can no longer be cancelled. Refuse the delivery or follow the return process in our Returns & Refunds policy instead.
• Refund of a cancelled orderBack to the original payment method within 3-5 business days.

How to cancel

1. Email [email protected]Put your order number in the subject line. This is the only channel that timestamps the request.
2. Say what you want cancelledA single line or the whole order — partial cancellations are fine while the order is unpacked.
3. Wait for written confirmationA cancellation is only effective once we confirm it. Do not assume it went through on the strength of the request.

When we cancel an order

Occasionally we cancel from our side: stock that turns out to be damaged, a price that was published in error, or billing details we cannot reconcile. In every case you are refunded in full within 3-5 business days and told the reason. We do not quietly substitute a similar product for one we cannot supply.