Frequently Asked Questions

Handling takes 1 business day and standard US delivery takes 2-5 business days after that. Tracking is emailed as soon as the carrier collects the parcel and can also be checked on Track Your Order.

Checkout currently accepts Cash on Delivery (COD), Pay with cards and more, Credit / Debit Card, Klarna, Afterpay and . The full detail is on the Payment Policy page.

Yes, within 30 days of delivery, provided it is unused and in its original packaging. Email [email protected] to start; we issue a return authorisation within 2 business days and refund within 5-7 business days of the item arriving back.

Yes, item by item. A nine-piece basket lists all nine, and the total is in the product title. That is deliberate: gift sets are the easiest place for a catalogue to be vague, and vague is what gets returned.

Where the product has one. Sensory books, high-contrast card sets and clothing carry the range on the listing; blankets, bags and burp cloths do not, because they do not need one. We do not invent a range to fill a field.

Yes. Put the recipient’s address in the shipping fields at checkout. No pricing paperwork goes in the box.

Standard US shipping is $8.25, free on orders of $69 or more. The cart applies whichever you qualify for before payment.

Not at present. Checkout offers US addresses only, and we would rather say that plainly than take an order we cannot fulfil.

Yes — Juvenile Shop at 13356 Ventura Blvd, Sherman Oaks, CA 91423, United States, open Mon-Sun 11:00 AM-5:00 PM. Online orders are packed from the same shelf.